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6 Communication Mistakes You Can't Make

Kevin Dwyer

Mistake #1: Monologues

Communication is a two way process.

Leaders who consistently tell without taking into account feedback get one of two things. A subservient group of people doing as they are told or a frustrated group of people who are negatively disposed to much of what they are asked to do.

In the former case, the organisation loses the capacity to think, becoming most evident when the leader moves on. In the latter case the organisation has a destructive, secretive, back-biting culture that takes years from which to move on. Many large organisations suffer from both when charismatic, powerful leaders consciously or unconsciously suppress debate.

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